Return Policy

Return Policy – Easy Returns & Exchanges at Liberty CES

We value our customers and strive to provide the best experience possible. Please review our return policy below to understand the process for returning products.

How Our Return Process Works

  • Returns must be authorized in writing before shipping items back.

  • Return authorizations are valid for 30 days from the approval date.

  • A 30% restocking fee applies to all non-defective returns.

Items Not Eligible for Return

  • Custom orders and specially manufactured items are non-refundable.

  • Opened or used products may not be accepted unless defective.

How to Request a Return

To request a return authorization:

  1. Contact our customer support team at (559) 395-5500

  2. Provide your order number and reason for the return.

  3. Wait for written authorization before shipping.

Additional Return Terms

  • Freight Charges: All freight is pre-paid by the customer.

  • Legal Fees: If legal action is required for collection, attorney fees will be added to the balance due.

Need more details? Contact Us for return support.

Frequent Questions About Returns & Refunds

Do you accept returns?

Yes, we accept returns with an authorized Return Merchandise Authorization (RMA). Returns are allowed within 30 days of purchase. A restocking fee of up to 10% per order may apply.

How to Request a Return:

  1. Contact us at returns@libertyces.com with your order number.

  2. Wait for RMA approval before shipping your item.

  3. Ship the item back in its original condition.

Note: Custom orders and specially manufactured items are non-refundable.

Do you charge a restocking fee?

Yes, all returned merchandise is subject to a 30% restocking fee unless stated otherwise.

Why do we charge a restocking fee?

  • Covers inspection, repackaging, and restocking costs.

  • Ensures we maintain product quality for future customers.

Tip: To avoid restocking fees, double-check product specifications before ordering.

How long does it take to process a refund?

Once we receive your returned item, refunds are processed within 5-7 business days.

Note: Shipping fees are non-refundable unless the return is due to a defect or shipping error.